What About If Your Client Doesn’t Like Their Hair Color?

We’ve all been there before – Your client leaves the salon saying how much they love their brazilian virgin hair color, only for you to get a phone call from them a few days later saying how unhappy they are with it now. So what gives?

Get the Light Right

virgin brazilian hair color will never look exactly the same in every single light. Even the color on your salon walls can effect the way the hair color looks. At my salon in New York, we have yellow walls, and I usually have to take my client to the bathroom to give them a clearer idea of what the color really looks like.

After your client’s color service, take them to a window or room in your salon that has good natural lighting. If they like their color in this light, they’ll probably like it everywhere.

Don’t Always Trust Photos

Sometimes clients will bring in photos thinking that their brazilian hair color looks red. What the client doesn’t always realize is that different types of lighting can cause the hair color to look different – even the flash can effect the way the hair color looks, giving the client the impression that this is what the color looks like in “real” life. Photos taken at night can be especially problematic because dim lighting almost always gives off a warmer effect to the brazilian hair extensions.

What Does ‘Gold’ Mean to Your Client?

One of the easiest ways to get into trouble with a color client is to not properly communicate with them before their service. Clients will come in and describe the color they want with words like “warm, chocolate brown”, but then say they don’t want any red in their peruvian hair extensions. Remember that clients don’t always understand the science behind virgin peruvian hair color, and what it takes to formulate it. It’s our job to communicate and get to the bottom of what they really want from their peruvian hair color. The easiest way to do this? Pictures, hands down. You’ll quickly get an idea of what ‘gold’ or ‘auburn’ means to a client when you show them a picture of it. 

Stand Your Ground When Needed

We always want to try and accommodate our clients as much as possible, but every once in awhile you will run into a client where you’ll need to stand your ground. For example, I used to have a client who would come in for a single-process, and after three weeks she would call and say she’s starting to see greys and that the color wasn’t done properly. Now, every beauty professional knows that if you have very grey hair, after three weeks you’re very likely to start to see some regrowth. I redid her color once as a courtesy, but when it happened again three weeks later, I realized this was a client who was just trying to work the system. I calmly explained to her that what she was seeing was regrowth, and not mis-application, and said that maybe weren’t the best fit as hair stylist and client. She moved onto another stylist in the salon, and hasn’t pulled any tricks since.

Moral of the story is, we always want to cater to or clients first, but when you can spot a situation where you’re being taken advantage of, it’s just as professional to let the client know that this won’t fly.